What [Schitt’s Creek] Taught Me About [Joyful Messaging]


Let’s start with the premise


Then, there’s David. Or, “Ew” David.

“I like the wine and not the label.”


There’s no homophobia!


Alexis’s transformation is significant, too…


And Moira?


See? The focus is joy and joyful messaging

  • Connection
  • Growth
  • Community
  • Real human moments
  • The “first awkward use”
  • The “halfway point” of product use
  • The “We’ve got this now” moment

And the journey is what makes the outcome meaningful.

  • Integrating your product into their daily routine
  • Trialling your service
  • Gaining confidence/ reaping the benefits of your product over time
  • Hosting informal webinars that feel like ‘fireside chats’
  • Spotlighting educators who are sharing ideas and encouraging them with social media shout-outs
  • Creating in-person or virtual spaces where your target audience can also meet and interact without you leading or forcing the moment
  • Fewer scare tactics (Avoid “You’re failing if you don’t use this”)
  • Less pressure-driven messaging
  • Clearer, calmer communication

  • People support each other
  • Growth is possible
  • Differences are accepted
  • Ideal outcomes happen (eventually)

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